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Privacy Notice

At milkandhoney, we are committed to maintaining the trust and confidence of all visitors to our web site. In particular, we want you to know that milkandhoney does not sell or trade email lists with other companies and businesses for marketing purposes.
 
In this Privacy Policy, we’ve provided information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

How do we collect data?
 
We collect data directly from our customers, when placing an order onto our website.

On which legal basis do we collect it?
 
We collect this data as part of a contract to supply goods as paid for.
 
Types of data we collect
 
Names & Addresses
 
We use the names and addresses provided by you in order to accurately process sales transactions and to deliver the items you have purchased to the correct address.

Telephone Numbers
 
If you provide us with a telephone number we will use this to keep you updated with the status of your order and the progress of your delivery.

E-Mail address
 
If you provide us with your e-mail address we will again use this to keep you updated with the status of your order and the progress of your delivery.
 
Credit or Debit Card numbers
 
We use WorldPay to process all of our card payment transactions. WorldPay are a specialist online payment provider who are compliant with all the industry security standards and requirements (PCI DSS).
When you purchase from us online, your payment card details are collected directly by WorldPay and at no time are these made available to milkandhoney.

How long do we keep your data for?
 
We keep your contact details and a record of your purchases for a reasonable length of time due to a number of factors, including:
 
o To facilitate the smooth processing of any additional purchases
o To keep your information available in case of queries relating to product guarantees

Who do we share your personal details with?

Delivery Companies
 
We will advise the couriers which we are using to deliver your order of your name, address, telephone and e-mail address. This is in order that they can safely deliver your order whilst keeping you updated as to its progress. They will not share your details with anyone else or use it for their own marketing purposes.
 
Website Developer
 
NETBIZ are our website developers who as such are processors of our data. They do not share your details or use it for their own marketing.

Google Analytics 
 
When someone visits www.milk-and-honey.co.uk we use a third party service, Google Analytics, to collect and log details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is also used by Google AdWords which is an e-commerce marketing platform. The information is only processed in a way which does not identify anyone. We do not make any attempt, and do not allow Google to make any attempt, to find out the identities of those visiting our website.
 
 
Your Rights
 
All individuals have several legal rights relating to the way we handle their personal data. These rights include:
 
o Confirmation that their data is being processed
o Access to their personal data
o To rectify inaccurate data
o To have your data erased from our records.
 
For a full explanation of all of your rights relating to your personal data please visit the website for the Information Commissioner’s Office (ico.org.uk). This is also the organisation to which any concerns or complaints regarding how we handle your data should be made.